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• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise Transportation Arrangement such as transfer in and out, guest tour arrangement, etc
• Conduct inspection to the vehicle daily before usage for guest
• Ensure the manning staff is full filled based on hotel occupancy and re-check schedule on daily basis
• Assist Front Office Manager on day to day operational
• Supervise front office operations during assigned shift including:

a. Maintenance of guest information

b. Maintenance of information about local events

c. Compile occupancy statistics

d. Supervise the use of the public address system

e. Monitoring FIT and group bookings

f. Assisting with serious complaints

g. Ensure accuracy of PMS (due out, room blocking, OS and OOO rooms)

Benefits

• Minimum 1 Year experience, Accor background is preferable
• Sound Communication skill
• Ability to work with dateline and work target
• Ability to create guest engagement
• Ability to supervise Trip Advisor and Trust You Mention
• Ability to supervise guest member enrollment