Assistant Manager, Social Media Care Analyst

Lowongan Kerja Grab Assistant Manager, Social Media Care Analyst.

Assistant Manager, Social Media Care Analyst

Grab – Jakarta

Get to know the Role:
This person should have analytics thinking and creative in create the dashboard periodically.

Day-to-day activities :

  • Analyzing and reporting social care activity of all agents
  • Generating report from Zendesk and all social media care platforms
  • Generating  insights into an action plan to ensure the implementation of overall social community management strategy

The must haves:

  • University background (S1) from any discipline, preferably Communication / Engineering / Statistics / Economics with at least 5 years working

    experience in Telco Industry, FMCG, e-commercewith sufficient knowledge in Social Media platform, Interaction/Language, and Social media community behavior.

  • Strong written and verbal communication skills; a persuasive and passionate communicator with good public speaking skills
  • Passion for all things social – staying on top of the latest trends, platform updates, as well as local nuances of consumer behaviour
  • Creative copywriter / able to supervise the communication template or direct them
  • Up-to-date on local internet lingo a plus
  • A fluent English speaker with excellent written skills.

Lamar

Perhatian – Dalam proses rekrutmen, perusahaan yang sah tidak pernah menarik biaya dari kandidat. Jika ada perusahaan yang menarik biaya wawancara, tes, reservasi tiket, dsb lebih baik dihindari karena ada indikasi penipuan. Jika Anda melihat sesuatu yang mencurigakan, silakan hubungi kami: [email protected]

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