Customer Experience and Incident Management

Job Vacancies Posisi Customer Experience and Incident Management at The Reserve Pte Ltd

JOB VACANCY DESCRIPTION

Overall Responsibilities: 

Elevate your career as part of our Customer Experience and Incident Management team, playing a pivotal role in an unparalleled standard of customer service but also the utmost security and incident management within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service. 

Duties and Responsibilities: 

• Extend a warm, professional welcome to arriving tenants and guests, setting the tone for a positive and personalized experience. 

• Handle phone and walk-in inquiries with grace and efficiency, embodying exceptional customer service and leaving a lasting positive impression. 

• Contribute to property business administration with a keen eye for detail and organizational finesse, ensuring operational excellence and customer satisfaction. 

• Provide prompt, efficient responses to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity. 

• Navigate complaints and suggestions from tenants and guests with tact and courtesy, turning challenges into opportunities to enhance the customer experience. 

• Cultivate a working knowledge of available services and facilities, offering informed guidance to meet the diverse needs of our stakeholders. 

• Embrace additional responsibilities as assigned, showcasing adaptability and a proactive approach to continuously enhance our service standards, including assisting in other duties as assigned. 

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order. 

• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere. 

• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment. 

• Manage and promptly report incidents through designated communication channels, showcasing resilience and composure in crisis situations, and prioritizing the well-being and comfort of our community. 

• Report breakdowns of facilities or machinery promptly to the relevant departments, ensuring the highest standards of service and functionality. 

• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders. 

Requirements:  

• Able to commit to Shift Work 

• At least 1 year experience in customer service / front desk / concierge. 

• Proficient with Administrative software (Eg. Microsoft Office) 

• Experience in security management or a related field. 

• Exceptional communication and interpersonal skills. 

• Ability to manage incidents and emergencies effectively. 

• Customer service orientation coupled with a polished and professional demeanor. 

• Keen attention to detail and adept problem-solving skills. 

• Bonus if possess a Class 3 Driving License. 

Employee Benefits: 

• Uniforms provided 

• Leave entitlement as per MOM regulations 

• Performance-based bonuses 

• Health and medical insurance coverage 

Informasi Tambahan Lowongan Kerja Additional Information Of Job Vacancy

Job Level : Junior Executive
Qualification: Services, Customer Service
Work Experience: 1 year
Type of Work : Full-Time
Specialize the Job : Services, Customer Service / 505, 134

Employer Company Information, The Reserve Pte Ltd

The Reserve is a young subsidiary of the Silver Bullion Group, established in 2021. The Silver Bullion Group, founded in 2009, provides customers with systemic wealth protection against threats to the financial system. This is achieved through the investment and safekeeping of physical precious metals (silver, gold, platinum) and base metals (nickel).

Founded on principles of sincerity and an unwavering commitment to excellence, we at the Silver Bullion Group are dedicated to building, maintaining, and reinforcing trust—both with our valued customers and within our team. If you are eager to contribute to a dynamic, close-knit team and make an immediate impact in safeguarding wealth for future generations, we invite you to join us.

Additional Company Information The Reserve Pte Ltd

Company Size :
Aplication Processing Time :
Industri : Property / Real Estate
Benefit and Other : Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym), Parking, Formal (e.g. Shirts + Ties)
Location: East
Lamar Sekarang!
 

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