Data Entry – PT Republik Finance Indonesia

Acting as IT Operation L1 (for external) and L2 (for internal).

Maintain and monitor system performance 24/7 (shifting applied).

Fast response, escalation, and solution for Production Issue/Alert (collect logs, analyze, investigate, and report all incident/issue/alert).

Provide support, assistance, and response to tasks and queries via (Email, WhatsApp, Telegram, and Call).

Monitor Dashboard, Logs, and OS utilization of Live Production System (Response Alert, Analysis Alert, Resolving Alert).

Support QA, Developer, User to do System Configuration, Log Monitoring, Simulate Scenario, Find Root Cause Analysis, Troubleshooting.

Support project stages related to technical matters or testing activity such as SIT, UAT, and Regression.

Build APK/IPA from mac mini and manage it from Non-production to Production Release/Publish.

Deploy Backend API during Night Deployment Activity and do monitoring via Dashboard and Logs.

Write Documentation for new knowledge.

Perform Non-Functional Testing (e.g.: using JMeter).

Perform installation and configuration of new server or technology should required.

Must have Knowledge of using Splunk, New Relic, Grafana.

Must have Knowledge of customizing Jenkins or CI/CD job.

Must have Knowledge of system engineering such as Linux, CLI, Networking, Architecture, etc.

Must have Knowledge of application and os monitoring.

Must be able to demonstrate good teamwork.

Have the curiosity to understand Business processes and Technology.

Have a good understanding of Reading Dashboard from Application Performance Monitoring (such as New Relic and Grafana).

Have an attitude to provide customer satisfaction.

Understanding and having knowledge or experience of Backend API development (Java or NodeJS is preferred).