Director, Loyalty

Informasi Lowongan kerja Director, Loyalty – Nielsen.

Director, Loyalty – 46787

Client Services and Sales – Indonesia South Jakarta, Jakarta


This role is responsible to improve a retail organization’s understanding and growing their customer’s loyalty by proposing optimal analytical solutions with actionable business insight.


  • Proactively develops client relationships by making efforts to listen to and understand the client; by anticipating and providing solutions based on client needs and giving high priority to client satisfaction
  • Ensure client services standards are implemented and enhanced as client expectations, continue to evolve and change in the market place
  • Deliver recommendation and solutions based on retail and loyalty analytics reports and presentations, to help our client’s with their customer loyalty strategy
  • Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage
  • Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels
  • Drive engagement with high-level client contacts and responsible for delivering Loyalty revenue target, meanwhile manage entire loyalty team


Curiosity and continuous improvement and learning motivate you. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that drives you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.


  • Holds a Bachelor/Master degree from reputable University within 10-15 years working experience in Retail or Sales and Marketing area
  • Possess good knowledge about Retails market in Indonesia and able to provide solid report analysis to be presented to the clients
  • Strong market analysis, detail-oriented, and knows what is the trends in the retail industry in Indonesia related to customer loyalty strategy
  • Having the experience to lead team project and provide development training or coaching the associates for retails knowledge or analysis methods



We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen:

Job Type: Regular

Primary Location: South Jakarta,Jakarta

Secondary Locations: , , ,

Travel: Yes, 15% of the Time

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