About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Leading on-site operations
You’ll oversee the day-to-day client activities for the assigned property or facility
Implement building procedures and performance measures—and ensure that they are maintained at all times
Boost on-site operations by promoting best practices and creating better processes
Ensure safety of all FM team and clients
Promoting adherence to health and safety standards.
You’ll also lend the team a big hand by providing support, training, coaching to all FM team achieve target key performance indicators and meet service level agreements. As below details:
Demonstrate leadership, responsiveness and creativity.
Manage OB, Cleaning, and Gardeening vendor operation (Agency)
Manage Security vendor operation (Agency)
Manage Pest Control vendor (Principal)
Manage M&E vendor (Fire Alarm System, HVAC, Security System, Access Control, CCTV) for PM & CM activities
Manage Receptionist day to day operation (include reporting Tracker), and receptionist vendor management
Manage Pantry, Office, First Aid supplies (Order & Tracker), and supplies vendor management
Manage Client Car Parking (Payment & Request)
Manage client Access Card (Building Card)
Manage and ensure Corrigo WO are in the tracked and closed within SLA
Manage and ensure all finance process are in place and tracked (Vendor & Merck finance)
Support regional team in the implementation of FM operation (HSE, Finance, Engineering, Operations)
Ensure compliance with JLL minimum audit standards.
Event Support
Ensure all event support are delivered
Involve in client meeting on all event which related to FM support
Client/Stakeholder Management
Working frequently and build strong relationships with the clients
Make sure that the clients’ expectations are met each and every time
be the go-to person for any facilities-related concerns
Provide monthly reporting related all ORM SoW (Finance tracker, SLA deliverables, Energy Management, HSE report, Incident report, receptionist performance, vendor PM delivered, supplies report)
Verify Merck site monthly checklist
Review all monthly ops review from ground team
Ensure any faults or defects are recorded and reported to ensure an outstanding client experience is maintained
Procurement & Vendor Management
Ensure that all stationery, catering and supplies are maintained and tracked in office/pantry supplies tracker
Inform FC or FM to re-stock the office/pantry supplies
Manage the induction of all contractors on site to ensure they perform to the required standards when required
Manage procurement of vendors and services.
Finance & Operations Management
Ensure GMP budget are managed and the spending are not exceed the target savings.
Ensure all invoices, as they relate to the FM operation are appropriately processed and tracked when required
Ensure prompt and accurate management of purchase orders in the JLL financial system, as required
Ensure clean, safe & secure working environment via supervision of pantry and meeting room cleanliness;
Review purchase requisition for office supplies; food, beverages and maintaining stock record
Seek ways to constantly reduce costs and improve operational standards
Manage Corrigo WO work process
Prepare weekly updates and monthly reporting as requested
Risk Management
Assist in the implementation and management of the property risk management program
Follow established escalation procedures and incident reporting procedures
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!
