Head of Driver Lifecycle (Earnings & Incentives) – GO-JEK – Jakarta

Head of Driver Lifecycle (Earnings & Incentives) - GO-JEK - Jakarta

Head of Driver Lifecycle (Earnings & Incentives) – Jakarta – Indeed.com


















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Location

Jakarta

Work Type

Permanent

Application Posted

January 13, 2022

About the Role

Fasten your helmet & climb on board to become our Head of Driver Lifecycle (Earnings & Incentives). In this role you will help solve a variety of issues our driver-partners face throughout their lifecycle as one of the crucial pillars of our whole business. By utilizing your stellar qualitative and quantitative problem solving skills, the projects you design and lead will help ensure our driver-partners are given the attention, respect, and opportunities they deserve.

What You Will Do

  • Develop initiatives, strategies and implementation, with primary focus on our driver-partners’ life cycle to solve problems that they face in each funnel
  • Explore ways to increase drivers’ earnings through organic & inorganic means
  • Design practical solutions, technical guidelines and roadmaps to achieve desired business objectives
  • Work closely with stakeholders across different functional areas to get support for project implementation

What You Will Need

  • A Bachelor’s degree in a business-oriented field or equivalent practical experience
  • At least 7 years of experience in consulting and/or analytical roles
  • Proven experience in leading diverse projects and working with cross-functional stakeholders
  • Strong project management, communication, problem-solving and analytical skills in order to effectively deliver on every stage of a strategic project – from conception, distribution, to execution
  • Comfortable working in a fast-paced environment with flexible deadlines and priorities
  • Strong proficiency in Microsoft Office suite is a must

About the Team

The Driver Lifecycle team is a mission-driven, effective team comprising 8-10 people based in Jakarta, Indonesia. As part of the larger team overseeing our driver partners, we are the go-to team to ensure the quantity and quality of our driver partners throughout their lifecycle with Gojek, from seamless onboarding experience to loyalty program.

Our primary focus is to set our driver-partners’ up to reach optimum success through our platform. One of the ways we do this is by building a gamified loyalty program to reward, appreciate, and ultimately retain our top performing driver-partners. 80% of these drivers were successfully retained as top performing drivers in the platform. But we won’t stop there. The next phase is about how to take gamification to the next level, integrating the program across available & future features to further improve driver-partners’ lives.

When we aren’t identifying problems to solve for our drivers, we pride ourselves in exploring the never-ending food scenes in Indonesia as friends outside of work. Going virtual amidst this pandemic situation doesn’t stop us from having fun. One way to describe us is that we take our purpose seriously but not ourselves too seriously 🙂

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