Lowongan Kerja Content Operations – Quality Assurance (Eats) di Traveloka

Loker Lowongan Kerja Content Operations – Quality Assurance (Eats) di Traveloka

JakartaJob Description
Administrative & Operational Support
Responsible to ensure accuracy and recency of new and existing product data; maintaining up-to-date information to relevant database/tools/other platforms as needed;
Conduct work allocation to the moderators, data admin, and data collectors
Help to solve & follow through operational problems by coordinating with various stakeholders;
Assist Team Lead to manage moderators, admin and data collectors performance and ensuring all KPIs set by management are met including conduct regular check-point and monitor the team performance;
Ensure content quality monitoring is done based on content quality standards;
Execute QA procedures and follow up on findings and have it documented and communicated;
Provide report and analysis on quality progress;
Provide basic insight & feedback based on quality audits to improve team overall quality performance;
Manage product content health by identifying unsolved and potentially arisen issues.Qualifications
Bachelor’s degree from a reputable university, Communication or Literature graduate is preferred
At least 1-year experience in content operations, UGC management, contact center operations, or any related roles in e-commerce/startup is an advantage
Possess strong customer-oriented attitude
Good communication skills, proficient in English both oral and written
Strong project management skills with attention-to-details
Familiarity with Ms. Excel is an advantage
Good understanding about food&beverage industry is an advantage
Additional Information
We are changing the world, day by day, by making it easier for people to go, stay, work and live anywhere. Imagine a mobile you, in a world where technology helps people reach their unlimited potential. We are looking for great designers alike to join us on our mission to humanize our already world-class technology company in one of the most exciting part of the world.

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