Lowongan Kerja GO-PAY Care Supervisor di GO-PAY

Loker Lowongan Kerja GO-PAY Care Supervisor di GO-PAY

Job Descriptions: Holds a Bachelor’s degree and minimum of 1 year experience in similar role Possess strong leadership and communication skill Possess high learning agility and curiosity Good English skill in writing and speaking Possess basic analytics skill and reporting Familiar with the use of Microsoft Office Customer-obsessed Requirements:Supervise agents, monitor GO-PAY contact center’s operational issues and manage escalations to the respective teams when needed Communicate with management and operations team to ensure compliance with company standards Maintain and review agents’ performance, provides analytical support for under-performed key metrics and discuss with the managers. Work closely with leadership team to define new analysis/reporting initiatives. Provide clear concise statistical reporting and trends for various operations groups. Confidently makes presentations to management. Maintain the attrition of all staff under him/her. Continuously improve the handling flow of the operation scope (driver/ customer/ merchant). Ensure all KPIs set by management are met

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