Loker Lowongan Kerja Guest Service Center Agent di Mandarin Oriental Hotel Group
JakartaJob no: 507581Employment type Full timeProperty / Office: Mandarin Oriental, JakartaLocation: Jakarta, IndonesiaDepartment: Non-Management (Experienced), Non-Management (Entry)Duties and Responsibilities
Report directly to the Guest Service Center Manager.
To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
Pass on requests in a timely and accurate manner to appropriate colleagues.
To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
Anticipate and recognize individual guest needs.
Take restaurant reservations during the restaurant’s non-operating hours.
Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
Operate the Guest Service Center as the main command center in the event of an emergency.
To handle all guest complaints and comments relating to the department tactfully.
1 years Guest Service Center experience in a luxury hotel.
Excellent knowledge of computers and systems.
Successful problem solving skills.
Excellent ability to communicate written and spoken English and Indonesian.
Outgoing and enthusiastic personality.
Excellent overall communication and organization skills.
Ability to multi-task and work under pressure.
Ability to stand for extended periods of time.
The ability to work well in a team environment.
Be a self-motivator and motivator of others.
Be able to consistently delight and satisfy our guest.
Advertised: 20 Sep 2019 SE Asia Standard TimeApplications close: 20 Nov 2019 SE Asia Standard Time
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