Lowongan Kerja Head of Recovery di Ninja Van

Loker Lowongan Kerja Head of Recovery di Ninja Van

Responsibilities:  Manages recovery processes to ensure fantastic customer and seller experience Establish and review processes for recovery and exception parcels to minimize claims and losses Responsible to determine loss, damage and breach rates and claim value for key shippers Responsible for in total, the receipt of reports of losses of assets, consisting of money and or merchandise Conducts store level investigations into suspected employee dishonesty, mysterious loss of cash and/or merchandise, and violation of company policy Develops and or recommends programs needed for the reduction of losses in their respective areas as well as the company Implemented process improvements activities to reduce loss, claims and improve recovery of parcels Establish and monitor departmental KPIs Ensure that departmental KPIs are being met and identify blockers for failing to meet KPIs Establish projects to meet departmental KPIs and align with management Escalate issues to management when necessary Coordinate with other departments when necessary and maintain a good working relationship with those departments Analyze claims trend and assists other departments in investigating the hubs with high amount of losses Coordinate with Key Accounts and Customer Service in addressing problematic parcels escalated by shippers or customers Determine gaps in the process that may be the cause of parcel loss and make recommendations/improvements to minimize losses Requirements:  Industrial Engineering graduates are highly preferred, but graduates of quantitative courses can also be considered Preferably with five years of work experience in logistics or any related industries Proficiency in SQL/Python/R an advantage High proficiency with Spreadsheets (Excel/Google Sheets) High analytical ability – critical and logical thinking and optimization Must have experience in doing inventory management and fulfillment Able to work independently to identify gaps and also propose initiatives and oversee its implementation Willing to travel

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