Manager, Consumer Insights

Informasi Lowongan kerja Manager, Consumer Insights – Nielsen.

Manager, Consumer Insights – 37138

Client Services and Sales – Indonesia South Jakarta, Jakarta

Job Purpose

Supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

Job Responsibilities

  • Client Servicing
  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
  • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
  • Identify and recommend enhanced and new services that answer clients’ business needs
  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company’s quality standards
  • Build and maintain ongoing relationships with the identified key persons within client organization
  • Attend client planning meetings and contribute by matching Nielsen products to client needs
  • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
  • Financial Management
  • Manage client funds and ensure that all funds are depleted by year end
  • Contribute a minimum of 5 proposals to proposal pipeline
  • Contribute to overall team plan by generating revenue and/or cost savings ideas
  • Functional / Technical
  • Maintain an accurate and up-to-date knowledge on research techniques and applications
  • Provide value-added analyses and respond to special requests
  • Manage data quality issues by overseeing data inquiry process
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility
  • People Management
  • Set objectives and monitor performance for the team
  • Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
  • Address professional development goals and needs of direct reports
  • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures

Job Requirements

  • Holds minimum Bachelor Degree in any major from reputable University (Master Degree will be an advantage for this role)
  • Possess minimum 4 – 7 years experience in Market Research company/agency/FMCG/Service/Retail industry
  • Obtained leadership & project management skills and solid Quantitative and Statistics knowledge in terms of practicing effective research techniques & methodologies
  • Ability to write statistics report and multivariate analaysis
  • Able to adapt with the culture in market research industry and willing to go extra miles and think out of box


About Nielsen:

Nielsen Holdings plc (NYSE: NLSN) is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. For more than 90 years Nielsen has provided data and analytics based on scientific rigor and innovation,continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. An S&P 500 company, Nielsen has operations in over 100countries, covering more than 90% of the world’s population. For more information, visit .

Job Type: Regular

Primary Location: South Jakarta,Jakarta

Secondary Locations: , , ,

Travel: Yes, 10% of the Time

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