Quality Assurance Staff

Informasi Lowongan kerja Quality Assurance Staff – Pegipegi.com.

Grow Together

Are you passionately seeking new knowledge to tackle big challenge? In Pegipegi, we believe in simplicity, problem solving, continuous learning and mission-driven life. We’re looking for talent who focus on create meaningful impact and never settles to keep learning.

Are you up for the challenge? Join us and let’s grow together!

Your Opportunity

You will assist in developing, creating and implementing contact center quality process and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall Pegipegi customer’s experience.

Responsibilities

  • Participates in design of monitoring formats and quality standards, also creating training material.
  • Doing Call/digital channel monitoring and provides trend data to site management team,
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Participates in customer and client listening programs to identify customer needs and expectation
  • Facilitates calibration, coaching, mentoring and training (if needed).

Klik LAMAR untuk melamar di Pegipegi.com menjadi Quality Assurance Staff.

Lowongan Kerja
loading...