Staff Operational EXIM – PT. Ruby Pratama Logistik Indonesia

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Account Manager (Indonesia)

As Maker Lab continues to grow and reach new heights, we are looking for an Account Manager to help us with our next phase as we develop our operations, studio and client account management across APAC and EMEA. You’ll be working with our Brand Lead to manage and nurture client accounts and relationships, manage projects smoothly and build synergies between internal business functions and external clients. You will also support the Brand Lead with seizing new business opportunities through our Maker Lab approach.

You are responsible for ensuring the efficiency of business operations, project management and growth. You’ll help safeguard and support our activities and profitability to drive sustainable development. If you want an opportunity to put your account management skills and commercial acumen to work, this is it!

On top of day-to-day requirements – ensuring work is meeting the mark – you should also have a collaborative spirit working closely with teams through the process. A meticulous and efficient work attitude is key to what we’re looking for.

Role:

• Support all strategic and operational business initiatives, including but not limited to: business planning, communication, financial control, and client and team management operations.

• Support new business streams and the productisation of business offerings for scalable growth.

• You’ll be responsible for driving all projects from start to end, scoping the right resources for differing project types – e.g. social, digital, print, and video production.
• Clarifying project requirements, internalising briefs and working with clients to improve project objectives where required.
• Keeping track of timelines and ensuring everything runs smoothly; keeping all involved stakeholders and team members aware of the progress and any shortfalls.
• Managing and communicating changes to the scope, schedule and costs and escalating to management as and when needed.
• Identifying areas where we can push the brief or the teams further to achieve even better business outcomes/objectives

You:

• 5+ years of experience in an agency, consultancy or in-house team, well versed with account/project management, marketing, and creative processes.

• Strong communication with demonstrated success in handling and communicating complex or sensitive business issues to senior management.
• Thorough understanding of diverse business processes and strategy development through strong analytical and financial acumen with an ability to think “end-to-end”.
• Possess critical thinking skills coupled with process improvement ability to build systems, processes and procedures from the ground up in a start-up environment.
• Able to manage multiple priorities, projects and deadlines simultaneously.
• Motivate, inspire and have a high tolerance and appreciation for navigating through ambiguity.
• Create high-level presentations and be comfortable presenting to senior management.

• Exceptional verbal and written English communications and presentation skills

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!